Restaurant Chatbot with Voice Support
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Customer Support
Answers customer questions and takes bookings on Facebook and Instagram, with optional voice interaction.
The problem
Customers message a restaurant's Facebook or Instagram at all hours asking the same handful of questions or trying to book a table, and every message that arrives outside staffed hours either waits until the next shift or gets missed entirely — both of which cost bookings.
How it works
Common questions — menu items, hours, location, dietary options — and reservation requests are handled directly inside Facebook and Instagram conversations, at whatever time the customer happens to message, not just during staffed hours.
The bot understands variations of the same question rather than requiring an exact match to a pre-written phrase, so it holds up under normal, casual customer phrasing rather than only responding to a narrow script.
An optional voice-interaction mode covers customers who’d rather speak a question than type it, without needing a separate app or phone line.
The chatbot is scoped deliberately to what it can answer reliably — anything outside that scope (a complaint, a special request, anything ambiguous) is handed off to a staff member immediately rather than the bot guessing or giving a vague answer.
Key capabilities
- Answers menu, hours, and location questions instantly, any time of day
- Handles natural variations in how a question is phrased
- Takes reservation requests directly in the conversation
- Optional voice-interaction mode
- Escalates to a human the moment a request falls outside its scope
Built on
- n8n for workflow orchestration
- Facebook/Instagram Messaging API integration
- An LLM step for conversational understanding
- Optional voice-interaction integration
Best for: Restaurants and hospitality businesses currently missing after-hours enquiries on social messaging.